Answer
Hours, location, and what you sell — the questions already documented in a FAQ, handled by voice.
AI Agents
AI voice agents that operate on your number.
An AI voice agent is a receptionist that understands callers and can look up information in your business systems. It is provisioned on the same number as the rest of the inbound path, not as a separate product.
Book
A calendar slot, a callback, or a visit, confirmed in the same system your staff uses.
Look up
An order, a ticket, or an account. The agent reads your tools instead of guessing.
Hand off
When the caller needs a person, the call is transferred with context rather than as a cold transfer.
Integrate with existing systems.
An agent that cannot access your calendar is only a spoken menu. Micktel integrates the agent with the systems that already run daily operations.
CRM
Caller identity, last ticket, and open opportunities.
Calendar
Available slots and newly booked appointments.
Orders
Status, shipping, and routine changes.
Staff remain in the loop.
The agent handles repeatable work. A person takes the rest. You define the threshold. Escalation is a designed step, not a failure.
IVR remains the fallback.
IVR is not a rival to the agent. If speech recognition fails, tools are unavailable, or the caller prefers keys, the menu remains in place. That is how the inbound path stays complete.
Configure an agent on a production number.
Start with one line, one calendar, and a defined handoff to staff.